Selecting Hotel

Selecting hotel staff: why best practice does not constantly work Cliff Lockyer and Dora Scholarios The authors Cliff Lockyer is a Research blighter at the Fraser of Allander Institute, and Dora Scholarios is a Reader in the Department of compassionate imagery Management, University of Strathclyde, Glasgow, UK. Keywords Hotels, Recruitment, Employee selection, Social processes, Human resource management, Scotland Abstract This paper considers the temperament of ``best practice recruitment and selection in the hotel sector. information from a sample of Scottish hotels indicate a faith on informal methods, particularly in smaller hotels. In larger and chain hotels, structured procedures, including references, application forms and panel interviews, be evident, but, here(predicate) too, these methods seem inadequate for dealing with recruitment and quality problems, curiously in meeting temporary staffing needs. Case study deliver contrasts two alternative strategies: a successful holistic strategy based on management of social processes important for selection, and a more stodgy bureaucratic strategy. Each strategy depends on a complex interrelationship between business and tire market considerations, the ownership and management structure of the hotel, and the tenure and take in of those responsible for selection. This evidence indicates that, for the hotel industry, the holistic strategy is an alternative to stodgy notions of ``best practice recommended in the HRM literature. Electronic access The Emerald Research memorize for this journal is available at www.emeraldinsight.com/researchregister The current issue and upright text archive of this journal is available at www.emeraldinsight.com/0959-6119.htm international Journal of Contemporary Hospitality Management Volume 16 . Number 2 . 2004 . pp. 125-135 # Emerald Group Publishing Limited . ISSN 0959-6119 within 10.1108/09596110410520016 Introduction The effectiveness of s ervice organisations is often linked with th! e...If you want to learn a full essay, order it on our website: BestEssayCheap.com

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